In Store Collections
The best way to receive your jewellery item is an in-store collection. The jewellery showroom has great lighting, many microscopes and viewing devices that can show the GIA serial number matches your diamond. Our experienced sales team can discuss the finished product and make sure it is exactly to your specifications. All minor changes and ring sizeings can be done onsite at our jewellery workshop while you wait.
Delivery in South Africa
All delivery of diamonds, engagement rings, and jewellery to Cape Town, Stellenbosch, Paarl, Johannesburg, Pretoria, Port Elizabeth, Durban and Bloemfontein and other cities in South Africa with major airports will have delivery in 24 hours. Smaller towns in South Africa will have delivery within 48 hours. Please make sure you have identity documents or drivers licence to present to currier company on receipt of parcel.
International Delivery
International delivery for all diamond jewelry takes 5-7 working days, excluding any customs delays. If there’s a delay, please notify us so we can expedite the process. Your sales representative will keep you informed. Ensure you have identity documents or a driver’s license for the courier.
Cape Diamonds does not include customs duties in the order price. You may need to pay duties upon arrival; please check with local customs for rates/tax.
Delivery Rates
All shipping is done via RAM Safe Hands couriers or DHL, and other fully insured curriers. All parcels will be delivered by “safe hands” fully insured door to door. Shipping/delivery will be free to all areas in South Africa. Cape Diamonds will not be held liable for any loss or damage on goods/parcels out side of the shipping/delivery process.
TRACKING Your jewellery item:
Once your parcel has been dispatched, you will be notified via email with your waybill number for tracking purposes. This number will allow you to track /locate your parcel in transit until it reaches your chosen destination.
Fully Insured
ALL RISK INSURANCE: (NATIONAL)
In the unlikely event of lost, stolen or damaged goods the cost of such will be covered by the Courier Company and subject to their terms & conditions or our insurance company.
ALL RISK INSURANCE: (INTERNATIONAL)
In the unlikely event of lost, stolen or damaged goods, the cost of such will be covered by our independent insurance company and subject to their terms & conditions.
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